Terms and conditions

1.- Cancellation Policies

  • Cancellations made more than 50 to 60 days before the start date of the service: 50% penalty of the total value.
  • Cancellations made between 50 and 20 days before the start date: 70% penalty of the total value.
  • Cancellations made 20 days or less before the start date: 100% penalty of the total value.
  • Failure to appear on the scheduled day and time of the contracted service: 100% penalty of the total value.

2.- Reservation Modifications

Any modification request must be made at least:

  • 30 business days in advance for individual travelers.
  • 60 business days in advance for groups.

Pueblo Travel S.A.C. reserves the right to accept or reject the modification based on the availability of its tourism providers (accommodations, tour operators, transportation, among others).

3.- Refund Policies

Refunds will only apply IF:

  • The client requests the cancellation more than 60 days before the start date of the contracted service, or
  • Pueblo Travel S.A.C. is unable to provide the contracted service.

Refunds will be processed within a minimum period of 30 business days and a maximum of 120 business days, deducting any applicable transaction fees.
If the traveler decides not to complete a service already in progress, no refund will be issued for the unused portion.

4.- Cancellation Policies (Travel Transfer)

If the traveler is unable to complete the itinerary due to personal reasons or illness, they may transfer the trip to another person, provided that notice is given at least 15 business days before the start of the trip.

This transfer applies only to accommodations and tours and does not apply to entrance tickets to Machu Picchu, flight tickets, train tickets, or bus tickets, as these are non-transferable.
If a name change is required, the new traveler must assume any name change penalties or, if necessary, pay the full service cost again.

5.- Reservation Modifications (Availability)

Selected hotels are subject to availability.
If the chosen hotel is unavailable, Pueblo Travel S.A.C. may substitute it with another of the same or higher category, maintaining the same service quality.

Entrance to Machu Picchu (Circuit 2) is subject to availability at the time of booking.
If Circuit 2 is unavailable, access will be arranged to an alternative circuit in accordance with the current regulations of the managing authority.

6.- Refund Policy and Acceptance of Terms

By contracting our services, the client acknowledges having read, understood, and accepted the terms and conditions described herein.

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